Outcomes123

Experienced customer success leadership. Without the full-time cost.

Customer outcomes.
By design.

Senior Customer Success leadership, stronger post-sales operations and practical AI solutions—delivered through clearly defined consulting engagements designed to improve retention, accelerate adoption and support sustainable growth.

Explore Services & Pricing Let’s Talk
Years of founder experienceEnterprise technology support, Customer Success and operations

Services & pricing

Clear engagements.
Practical outcomes.

Choose a focused assessment, ongoing senior leadership or a defined AI enablement sprint. Each engagement begins with agreed scope and deliverables.

01ASSESS & PRIORITIZE

Customer Success HealthCheck

CAD $5,000fixed fee

Approximately 2 weeks

Understand what’s working, what isn’t and what to improve next.

Best for: Companies seeking an independent assessment before making major investments or changes.

Included deliverables

  • Discovery and stakeholder interviews
  • Review of the customer journey and post-sales operating model
  • Assessment of customer health, retention risks and operational gaps using available information
  • Priority improvement opportunities
  • Practical 90-day improvement roadmap
  • Executive findings presentation and recommendations

Implementation is scoped separately.

Discuss a HealthCheck
02FLAGSHIP OFFERING

Fractional Customer Success Leader

Starting at CAD $8,500per month

Initial scope: up to 8 hours per week

Experienced Customer Success leadership without the cost or commitment of a full-time executive.

Best for: B2B technology businesses building or improving their Customer Success function.

Included deliverables

  • Customer Success strategy, operating priorities and agreed performance measures
  • Customer cadence calls, QBRs and executive stakeholder engagement
  • Retention reviews, customer health insights and renewal governance
  • Customer risk reviews, mitigation plans and cross-functional escalation management
  • CS team coaching and employee training
  • Customer onboarding and education, with practical continuous improvement oversight

Scope, availability and additional capacity are confirmed during discovery.

Explore Fractional Leadership
03PRACTICAL AI

AI Opportunity & Enablement Sprint

Starting at CAD $15,000per project

Approximately 4–6 weeks

Find practical AI opportunities in Customer Success and Support—and build a credible path to implementation.

Best for: Companies exploring AI-enabled post-sales improvements before committing to tools or a larger transformation.

Included deliverables

  • Review of selected Customer Success and Support workflows
  • Identification and prioritization of AI use cases
  • Feasibility, data readiness and operational risk assessment
  • Target workflow and solution recommendations
  • Pilot or prototype plan with evaluation criteria
  • Adoption and implementation roadmap
  • Executive recommendations and next steps

Production solutions, full integrations and custom model deployment are scoped separately.

Discuss an AI Sprint

All prices are in Canadian dollars and reflect proposed launch scopes. Final fees and deliverables are confirmed in a written proposal based on your requirements. Applicable taxes and third-party software costs are additional.

Download the one-page Capabilities Statement

Who we help

Built for technology businesses ready for their next stage of Customer Success.

01

Growing SaaS teams

Need experienced Customer Success leadership and an operating structure without hiring a full-time VP.

02

Established technology companies

Need stronger customer health visibility, renewal governance, executive engagement and expansion coordination.

03

Support & Customer Experience organizations

Need clearer processes, actionable reporting and practical AI opportunities.

Why fractional leadership?

Senior guidance.
Right-sized commitment.

Bring experienced leadership into the work at the stage and scope your business needs.

TRADITIONAL MODEL

Full-time executive hire

  • Permanent executive headcount and fixed overhead
  • A full-time role before priorities and scope are proven
  • Longer hiring process before experienced guidance begins

OUTCOMES123

Fractional leadership

  • Senior experience matched to agreed priorities
  • Flexible, clearly scoped engagement and capacity
  • Practical execution, accountable owners and measured priorities

Engagements focus on clear work and agreed measures. Business results depend on each organization and are not guaranteed.

How we work

Align. Accelerate. Achieve.

A clear working rhythm connects priorities, execution and agreed measures.

01

Align

Understand your business, customers, operating challenges and priorities.

02

Accelerate

Translate priorities into practical improvements, clear ownership and focused execution.

03

Achieve

Review progress, improve continuously and measure agreed outcomes.

Founder-led advisory

Enterprise experience.
Practical leadership.

Mannan Mohammed, Founder, brings more than 25 years of professional experience across enterprise technology support, Customer Success, customer advocacy and operational leadership. His background includes leadership roles with Rocket Software, ASG Technologies and HP/HPE.

His work has involved complex customer organizations, executive stakeholders and global technical teams. Outcomes123 combines strategic judgment with practical execution, analytics and emerging AI capabilities to help organizations build stronger post-sales operations.

These are the founder’s professional credentials and employment history; they do not represent Outcomes123 client engagements or client results.

Focus: Customer Success leadership, global support operations, customer advocacy, executive governance and AI enablement.

Connect with Mannan on LinkedIn

Perspectives

Ideas for customer leaders.

Practical topics for teams shaping their next stage of Customer Success.

LEADERSHIP

When a CS team needs senior leadership before a full-time hire

Signs that focused fractional leadership may help clarify priorities and strengthen execution.

Discuss fractional leadership
FIRST 30 DAYS

Start with listening, then choose the work that matters

Learn the customer base, business priorities and team reality before setting an improvement agenda.

Discuss an assessment
AI IN CUSTOMER SUCCESS

Where AI can help customer teams first

Start with customer and team friction, then assess practical AI-enabled workflows.

Discuss an AI sprint

These are perspective topics, not client case studies or claims of measured results.

Let’s talk

What customer outcome
are you working toward?

Tell us which engagement you’re considering and what you want to improve. We’ll use that context to shape a useful first conversation.

A thoughtful conversation, grounded in your priorities.

Prefer LinkedIn? Connect with Mannan

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